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The Sing Thing Choir
Last updated: August 2026

The Sing Thing Choir respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains what personal information we collect, why we collect it, how we use and protect it, how our website uses cookies and similar technologies, and the rights you have in relation to your personal data.

For the purposes of UK data protection law, The Sing Thing Choir is the data controller of the personal information described in this policy.

If you have any questions about this policy or how we use your information, please contact us:

Email: admin@thesingthingchoir.co.uk
Website: www.thesingthingchoir.co.uk

1. Information We Collect

The information we collect depends on how you interact with The Sing Thing Choir.

This may include:

• Your name

• Email address

• Telephone number

• Billing and payment information

• Membership information

• Your usual choir location

• Taster session and event bookings

• Records of payments and transactions

• Communications you send to us

• Marketing preferences

• Photographs or video in which you appear

• Information you voluntarily provide when contacting us

• Technical information relating to your use of our website, such as your IP address, browser type, device information and cookie data

Where appropriate, we may also collect information relating to accessibility requirements or other information you choose to provide to help us support your participation.

We will only ask for information that is reasonably necessary for the relevant purpose.

2. How We Collect Your Information

We may collect personal information when you:

• Join The Sing Thing Choir

• Sign up for a monthly or termly membership

• Book a free taster session

• Book a workshop, event or other activity

• Purchase an item through our website

• Complete a form on our website

• Contact us by email, telephone, social media or another communication method

• Subscribe to receive news or marketing communications

• Attend a rehearsal, performance or event

• Appear in photographs or video taken at a Sing Thing Choir activity

• Use or browse www.thesingthingchoir.co.uk

Some technical information may also be collected automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

We may use your personal information to:

• Set up and manage your choir membership

• Process membership payments and purchases

• Manage taster session and event bookings

• Communicate important information about your membership

• Contact you about rehearsals, term dates, venue changes, performances and events

• Respond to enquiries and requests

• Provide member and customer support

• Manage cancellations and refunds

• Maintain appropriate financial and administrative records

• Operate, maintain and improve The Sing Thing Choir and our website

• Maintain the security and functionality of our website

• Send marketing communications where we are permitted to do so

• Promote The Sing Thing Choir through photography and video where appropriate

• Meet our legal, regulatory, financial and accounting obligations

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful basis for doing so.

4. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following:

Contract

We may need to use your personal information to provide a membership, booking, purchase or other service you have requested.

For example, we need certain contact and payment information to administer your choir membership.

Legitimate Interests

We may process information where it is reasonably necessary for the operation of The Sing Thing Choir and where those interests are not overridden by your rights and interests.

This may include maintaining appropriate business records, responding to enquiries, improving our services, protecting our business and communicating relevant information to members.

Consent

Where appropriate, we may ask for your consent to use your information for a particular purpose.

Where we rely on consent, you may withdraw that consent at any time.

Legal Obligation

We may process and retain information where necessary to comply with legal, tax, accounting or regulatory requirements.

5. Membership Communications

If you are a member, we will need to contact you with information necessary to provide and administer your membership.

This may include information about:

• Rehearsals

• Venue or timetable changes

• Term dates

• Membership and payments

• Songs and rehearsal materials

• Performances

• Events

• Important choir announcements

These service and membership communications are different from optional marketing communications and may be necessary for us to provide your membership.

6. Marketing Communications

We may occasionally send you information about upcoming workshops, events, choir activities, offers or other Sing Thing Choir news.

Where consent is required, we will only send electronic marketing communications where you have chosen to receive them or where we otherwise have a lawful basis for doing so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting:

admin@thesingthingchoir.co.uk

Unsubscribing from marketing will not prevent us from sending essential communications relating to an active membership, booking, purchase or event.

7. Payments

Payments for memberships, events and purchases may be processed by third-party payment providers.

We do not normally receive or store your complete debit or credit card details ourselves. Payment information is processed securely by the relevant payment provider in accordance with their own privacy and security policies.

We may retain information about a transaction, such as the amount paid, date, membership or item purchased and payment status, for administrative, accounting and legal purposes.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate The Sing Thing Choir.

These may include:

• Website and hosting providers

• Payment processors

• Email and communications providers

• Booking and membership systems

• Accountancy or bookkeeping providers

• IT and technical service providers

• Professional advisers where necessary

• Government, regulatory or law-enforcement authorities where legally required

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

Some third-party providers may act as independent data controllers for information they process, in which case their own privacy policies will also apply.

9. Photography & Video

Photographs and video may occasionally be taken at Sing Thing Choir rehearsals, performances and events.

These may be used to promote The Sing Thing Choir through channels including:

• www.thesingthingchoir.co.uk

• Social media

• Printed promotional materials

• Advertising

• Emails and newsletters

We understand that some members may prefer not to appear in promotional photographs or video.

If you do not wish to be included, please let us know and we will make reasonable efforts to respect your preference.

If you have concerns about an image or video in which you appear, please contact us at admin@thesingthingchoir.co.uk.

Where we rely on consent for a particular use of your image, you may withdraw that consent at any time.

10. Sensitive Personal Information

Information about health, disability and certain other matters may constitute special category personal data and receives additional protection under UK data protection law.

We do not routinely require this type of information.

However, you may choose to tell us about an accessibility requirement, health consideration or other relevant circumstance so that we can help you participate safely and comfortably.

Where we process special category information, we will ensure that we have an appropriate lawful basis and an additional condition permitting its processing under applicable data protection law.

We will only use such information for appropriate purposes and restrict access to those who reasonably need it.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

Different types of information may therefore be kept for different periods.

For example:

• Active membership information will generally be retained for the duration of your membership

• Financial and transaction records may be retained for the period required by UK tax and accounting law

• Enquiry and booking information will be retained only for as long as reasonably necessary

• Marketing information may be retained until you unsubscribe or withdraw your consent, although we may retain limited information to record that you have opted out

• Photographs and promotional materials may be retained for as long as they remain relevant and appropriate for the purpose for which they were collected

We periodically review the information we hold and securely delete or anonymise information that is no longer required.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, disclosure, alteration or destruction.

Access to personal information is limited to people and service providers who reasonably require it for legitimate purposes.

While we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. International Data Transfers

Some of the service providers we use may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards required by UK data protection law are in place.

These may include transfers to countries recognised by the UK as providing an adequate level of protection or the use of approved contractual safeguards.

14. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which your information is processed, you may have the right to:

• Ask us for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how your information is used in certain circumstances

• Object to certain uses of your personal information

• Request the transfer of certain information to you or another organisation

• Withdraw consent where we rely on consent as our lawful basis

• Object to direct marketing at any time

These rights are not absolute and may depend on the circumstances and our lawful basis for processing the information.

You will not normally be charged for exercising your data protection rights.

To make a request, please contact:

admin@thesingthingchoir.co.uk

We may need to ask you for information to confirm your identity before fulfilling a request.

Cookies & Similar Technologies

15. What Are Cookies?

Cookies are small files that websites can place on your computer, phone, tablet or other device when you visit them.

They can perform a number of functions, such as enabling essential website features, remembering preferences and helping website owners understand how their websites are being used.

Similar technologies may also be used to store information on or access information from your device.

16. How We Use Cookies

www.thesingthingchoir.co.uk may use cookies and similar technologies to:

• Make the website function correctly

• Keep the website secure

• Enable membership, booking, checkout and other website features

• Remember your choices or preferences

• Understand how visitors use our website

• Measure website performance

• Help us improve the website

• Support marketing or advertising features where these are used and the necessary consent has been provided

The exact cookies used may change as we update our website or the services we use.

17. Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website and its services to function correctly.

They may be used for purposes such as security, navigation, account login, bookings, shopping baskets, checkout and remembering your cookie choices.

Where a cookie or similar technology is strictly necessary to provide a service you have requested, consent may not be required.

Functional Cookies

These cookies help provide additional functionality or remember choices you make when using the website.

Where consent is required, these will only be used after you have provided consent.

Analytics Cookies

Analytics cookies can help us understand how visitors use www.thesingthingchoir.co.uk, such as which pages are visited and how visitors interact with the website.

This information helps us understand what is working well and where we can improve the website.

Where consent is required, analytics cookies will only be used after you have agreed to them.

Marketing & Advertising Cookies

We may use marketing technologies to understand the effectiveness of our advertising or to help us promote The Sing Thing Choir online.

These technologies may be provided by third-party services.

Where consent is required, these technologies will not be used until you have chosen to allow them.

18. Third-Party Cookies

Some features of www.thesingthingchoir.co.uk may be provided by third parties.

For example, third-party services may be involved in:

• Processing payments

• Website analytics

• Embedded media

• Social media features

• Advertising

• Booking functionality

These services may use their own cookies or similar technologies.

Where required, non-essential third-party technologies will only be activated after you have provided the appropriate consent.

Third-party providers are responsible for their own privacy practices, and we recommend reviewing their privacy information where appropriate.

19. Your Cookie Choices

When you first visit www.thesingthingchoir.co.uk, you may be presented with options allowing you to manage the use of non-essential cookies.

Where consent is required, non-essential cookies will not be used unless you choose to allow them.

You can choose to accept or reject categories of non-essential cookies and can change or withdraw your choices through the cookie settings available on our website.

Rejecting non-essential cookies should not prevent you from using the essential features of www.thesingthingchoir.co.uk, although some optional features may work differently.

You can also control or delete cookies through your web browser settings.

20. Changes to Our Use of Cookies

The cookies and technologies used on www.thesingthingchoir.co.uk may change as the website develops or as we introduce, remove or update services.

We will review our use of cookies periodically and update this policy where appropriate.

Where required, we will request new consent if we materially change the way we use non-essential cookies.

21. Links to Other Websites

www.thesingthingchoir.co.uk may contain links to third-party websites or services.

The Sing Thing Choir is not responsible for the privacy practices of those third parties.

If you follow a link to another website, we recommend reviewing that organisation's privacy policy.

22. Children

Regular membership of The Sing Thing Choir is intended for adults aged 18 and over.

We do not knowingly collect personal information from children through our standard choir membership process.

Where we run a specific event or activity that is open to people under 18, we may provide additional information about how personal information is collected and handled for that activity and obtain parental or guardian consent where appropriate.

23. Automated Decision-Making

We do not currently use personal information to make decisions about individuals based solely on automated processing where those decisions would have legal or similarly significant effects.

If this changes, we will update this policy and provide the information required by applicable data protection law.

24. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website, use of personal information or applicable law.

The latest version will always be available at www.thesingthingchoir.co.uk, with the date of the most recent update shown at the top of this page.

25. Contact Us

If you have questions, concerns or requests relating to your personal information or our use of cookies, please contact:

The Sing Thing Choir
Email: admin@thesingthingchoir.co.uk
Website: www.thesingthingchoir.co.uk